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Our Services

Organisational change and development services

Org change group3We enjoy working for causes aimed at making our world a better place. When we join forces with you to focus on achieving your goals, we bring to the table decades of experience gained from working with a wide range of organisations, small charities and foundations, large well-known not-for-profits, universities, small teams of medical researchers, etc.

Our experience and fundraising literature has shown that a donor-centric approach has been proven to dramatically increase fundraising income and is the hallmark of all highly successful for-purpose organisations. The approach encourages an organisation to:

  • develop and retain more meaningful relationships with donors
  • shape a vision that is more realistic and inspiring
  • strengthen its leadership team
  • forge alliances with other organisations useful to achieving mission objectives 
  • instil an internal appreciation of philanthropy
  • change its language to be more inclusive
  • in general, develop a culture that is more welcoming and responsive to the needs of stakeholders.

We can work with you to develop or enhance donor-centric fundraising programs in your own organisation, apply fact-based and effective donor-centric strategies for both donor acquisition and retention, enjoy an increase in fundraising income and achieve positive organisational development outcomes. 

For more information see 'Donor-centric Foundations of Credibility' and 'Fundraising and organisational change'.

Donor Retention Services

Red man in crowdThere isn’t a non-profit that’s immune to the reality of donor attrition.

But many not-for-profits in the USA, Europe and Canada are now enjoying substantial increases in donor retention rates, improved lifetime value and fundraising income after implementing DonorVoice’s proven retention process.

Donorcentricity Pty Ltd is the certified partner in Australia of DonorVoice, the world-leading donor relationship management organisation based in America. If you’ve read Roger Craver’s book, ‘Retention Fundraising - The new art and science of keeping your donors for life’, or you follow his blog ‘the Agitator’, then you will already be familiar with DonorVoice.

DonorVoice has developed practical tools which are rigorous, proven and fact-based to help non-profits improve their donor relationship management practices.

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An effective fundraising strategy is evidence-based. By 'evidence-based', we mean based on information situationally specific to the organisation seeking to develop fundraising plans or implement campaigns. This can be achieved by designing carefully constructed online surveys to solicit feedback and generate relevant leads for a specific initiative. We can design online surveys of board members, donors, staff, alumni, members and other stakeholders to inform fundraising or for other business-related purposes. Examples of recent and past surveys include:

  • a survey of board members, foundation members and general members of an organisation to help shape a bequest program and to generate bequest leads
  • a survey of board members to collect their feedback about various fundraising strategies and determine their level of interest in being actively involved
  • a staff survey for a large charity to test the attraction of various fundraising programs and collect suggestions
  • a membership survey for Fundraising Institute Australia to ask NSW members about their engagement preferences
  • a survey to determine the potential demand for a medical rehabilitation centre in WA
  • a national survey of the members of a professional medical association to determine potential philanthropic support for specific programs.

These days, the use of online survey platforms can make it relatively inexpensive to solicit feedback from your board, donors, staff, alumni, members and other stakeholders. But you still need the expertise to write surveys with the right questions. We will work with you to agree on the survey objectives and design the best qualitative and quantitative research methodology to achieve your research goals.

Online intelligence/information services

Donorcentricity offers a very professional media monitoring service tailored to suit your needs and without stretching your budget. We believe media monitoring services are often over-priced which is why we have introduced a high quality and competitive offering to the non-profit sector in Australia.

Man at deskOur bespoke online media monitoring service involves searching a wide range of news and information sites. We tailor the service to fit your organisation’s specific needs, covering topics and issues, locally and globally, that are relevant. This can also include coverage of social media.

Donorcentricity's media monitoring service is provided by David Goldstein who has run a successful monitoring service for over a decade and who currently has corporate clients based in Australia, New Zealand and Europe. He has also conducted media monitoring for clients located in Singapore, North America and South America.

Some of David’s customers have retained his services for over ten years because they know they cannot obtain such value for money and a consistently reliable and professional monitoring service anywhere else.

David monitors by developing and using strategic search terms plus regularly checking websites that are relevant to you from general news websites to industry-specific websites. You are invited to contact us and we will arrange an appointment to discuss a bespoke media monitoring service that is tailored to suit your goals and budget.

Donorcentricity also offers a very competitive service creating online content for your social media requirements and preparing and writing news releases to promote your latest announcements. We can also assist with the targeted distribution of your news releases.